Visitor Management & Pass Solutions

VisitUs Reception requires an iPad running IOS 10+. We also recommend a stand and a label printer
There is no limit to the amount of iPads you have in use. A busy reception area can often have two or three iPad’s in use at one time. There is no additional charge as it’s all covered in your subscription.

All subscriptions get access to our support team that are always happy to help.

If you can’t find the answer to your question by searching our knowledge base at the top of this page, then you can always contact us by email, phone or live chat.

All of our subscriptions come fully loaded with every feature.

As new features are released all subscribing customers can benefit from them at no extra charge.

We accept both PayPal and bank transfers.

If you would like to use an alternative method then please contact us.

We take security extremely seriously and ensure that all communications are encrypted.

Data is stored on a secured server and is backed up daily.

If you would like further information, please contact us and we will send you a detailed technical summary.

You are free to use VisitUs Reception and all of it’s features completely free for 7 days.

If you love all the great benefits it offers your business, then you can simply purchase a subscription through our website.

After 7 days if a subscription has not been linked to your account then it will become disabled and no fees will be incurred.

You can view our terms and conditions and privacy policy at anytime. They are available as links on our website footer.

How to delete a host

To delete a host from the system click on Hosts / Staff on the left hand side of the dashboard. Next search for the host you would like to remove

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Enable SMS Sign out reminders

To setup the system to send SMS sign out reminders, first click on the “Configure iPad” section of the dashboard. Next click on “Settings” and finally “Overall settings”. You will

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How do I reset my password?

Click on “Account” at the bottom of the left side of the dashboard. Under the header Update account details you have the option to update your email address and password.

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Sign in / out using a QR code

Click on “Configure iPad” then “Settings”. Next click on the Sign in / Sign out options header and check the setting “Display the QR code button”. Click “Update changes” to

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Setup Security notifications

Click on “Configure iPad” in the navigation bar down the left of the dashboard and then “Security”. Enter the mobile numbers of the security team that you would like to

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Setup visitor feedback

Click on “Configure iPad” in the navigation bar down the left of the dashboard and then “Feedback”. To enable visitor feedback simply check the box Ask visitors to rate their

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Enable the delivery option

Click on “Configure iPad” in the navigation bar down the left of the dashboard. Next click on Deliveries. Here you can customise the delivery notifications and enable them if currently

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What is a custom report?

A custom report is the ability to extract visitor information that meets your search criteria. If you leave a field blank or with the word “Any” selected then it will

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Not receiving SMS

If you are not receiving SMS from the system there are a couple of things to check Click on “SMS Settings” in the navigation bar down the left of the

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Enable / Disable Host emails

Click on “Configure iPad” in the navigation bar down the left of the dashboard and then “Email Settings”. Under the header “Host / Staff email settings” you have the option

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Add a Host

Click on “Hosts / Staff” in the navigation bar down the left of the dashboard. Next click on the “Add Host” in the top right of the screen and a

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Auto sign out visitors

To setup the system to automatically sign out visitors, first click on the “Configure iPad” section of the dashboard. Next click on “Settings” and finally “Overall settings”. You will be

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Add a new location/site

Click on the name of your current location in the top left of the screen just under the logo. Then click on “Edit Locations”. Enter a name and time zone

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Create a new user account login

Next click on “User Accounts”. Enter a username, email address and select whether the new account will be an administrator. in the “Create new login” section. Click “Create” and the

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